Customer Satisfaction

Customer satisfaction is paramount to us, and over 85% of our custom comes to us as a result of recommendations from our previous clients.

What our customers say:

We recently appointed A&R Design to build a single storey extension that would encompass the existing kitchen and dining room and create an additional family area. Their experience was invaluable, from the much-needed practical and design ideas at consultation, through to the administration and delivery of the project. The agreed schedule of works and payment schedule allowed us to organise accordingly, choosing materials and finalising decisions so that slippage was kept to a minimum. Rob and Allison were very approachable and were always on hand to check on progress and discuss some of the finer points of the project. Day-to-day, the project was largely split into exteriors and internals teams, managed very efficiently by Glen and Jamie. Everyone was very professional and highly skilled, often going above and beyond to find solutions as things arose. The guys were punctual, polite, and mindful that we were living on site and also of our neighbours. Noise was minimal and the site was always left clean and tidy — they even cleared from the garden so we could enjoy the bank holiday sunshine! The project was delivered on time and in budget and far exceeds our expectations with everyone’s attention to detail and pride in their work evident throughout. All in all, we cannot believe how relatively painless the whole process has been and wouldn’t hesitate to recommend A&R Design to anyone considering such a project.

by A Client From London, 8th October 2019

A&R Design provided a 5 star service from start too finish for my kitchen and utility room-building project. Allison and Rob helped me with sound advice from project concept through to completion. I appreciated their help and guidance during the whole process – they patiently provided me with numerous costings and build options from a complete kitchen extension build (including raising the floor and roof) to a smaller kitchen and utility room redesign – which is beautiful, and just what I wanted. The work was completed by a friendly and courteous team and to an exceptionally high standard – the team were on time, very tidy and a real pleasure to deal with. In fact the team were stars, who would often offer practical suggestions to improve the look and finish of the kitchen and the utility room, nothing was too much trouble for them. Project communication was excellent and office invoicing and statements efficient and smooth. The after care is a strong quality, any issue I raised was dealt with quickly and efficiently. It is this level of service and after care which makes them stand out for me. I have no hesitation in recommending A&R Design and the whole team.

by Customer in Greater London, January 2019

Can you please thank your whole team, as my spare room looks lovely and streamline now. They’re a really nice bunch, very professional and highly skilled and I can’t believe they finished the job so quickly. I’m super impressed and so glad my friend recommended yourselves at A&R Design to me. The next time I get works done in the house, yours will be the first number I call.

by Tessa, Enfield, November 2018

A&R built our rear and side extensions. From start to finish they were absolutely great to work with. Every part of the process was carried out with care and attention to detail. Any queries or comments were communicated to us clearly and quickly. And we now have two great new living spaces. We would highly recommend A&R and will be using them again in the near future.

by Paul Wilkinson, Hillside Crescent, Enfield, December 2017

We had a loft conversion and an extension to convert our small kitchen, utility room and garage into a large kitchen, new bathroom and new double bedroom. It was great to work with A&R throughout the process, the whole team were professional and the work was to the standard we hoped for and more. A&R really help with ideas and suggestions to make the build the best it could be. This was a once in a lifetime opportunity for us to improve and expand our living space and we are glad we chose A&R to do the work!

by Michael, Cockfosters, February 2018

We had a tired kitchen which linked through to a back room that was never used. A&R Design undertook the removal of the kitchen, removal of a substantial wall, removal of patio door and windows, installation of 2 large steel beams, bi-fold doors, new windows, new kitchen installation in a new position, underfloor heating, new radiators, all plumbing, electrics, plastering painting and finishing and renovation of a utility room. All of this was carried out in a most professional manner by a fantastic crew that were always polite and cheerful, kept us informed and consulted at all times and kept the site clean and tidy with the minimum of disruption. The finished kitchen and diner is amazing and ended up being far better than we could have expected. Can’t recommend A&R Design enough.

by Michael P, Goffs Oak, March 2018

Overall we are absolutely delighted with the kitchen. Jamie and the team have been wonderful and very helpful to us. Thank you so much for all your help in fitting our kitchen, it is exactly how we had hoped it would be and more.

by Chris Whetstone, Enfield, May 2017

I just wanted to drop you a quick line to say how pleased we are with the guys on our job. 

Our only experience of builders is the ones who did our loft. Already I can see the difference in work ethic and attitude. 

I have been working from home a few days this week and have not been disturbed once. 

They are a credit to you and themselves. 

by Simon McCartney March 2017

I promised to let you all know when my mother moved back into her fabulous ‘new’ home and what she thought of it.

The day finally arrived and we had closed all the doors so Mummy could enter each in turn.  We made her ring her new door bell first which delighted her and then she went inside.  Her face was an absolute picture as she entered each room and stood in total amazement at the beautiful work.  Everywhere looked so fresh, spacious and light and she really could not take in the transformation.  We thought at this rate she would take hours to tour her new home!  Needless to say she was like a child on Christmas morning as she opened another door to another beautiful room.  I can confirm she is still in awe of her wonderful new home, both inside and out … Mummy is extremely happy thanks to your wonderful team.

Please thank Rob, Todd & all your amazing people responsible for the transformation. We really are all so thrilled with everything, particularly my mother. Many thanks again for ALL your kindness, particularly from my mother, and very best wishes for your continued success.

by Brenda & David Harvey & Joan Freeman, Winchmore Hill, July 2016

Thank you so much for helping us to create such a fabulous new kitchen and wonderful new space for the whole family to enjoy. We are so happy with the end result and we couldn’t have asked for a better team.

by Laura, Ella, Megan and Tim, Enfield, July 2016

Thank you for the wonderful level of work completed to the outdoor/exterior of my home recently. I appreciated the considerate behaviour of your builders (as did my neighbours), as well as the high level of workmanship.

by Jogi Sonal, London, August 2011

Highly skilled, trusted and reliable

A&R design are a highly skilled group of trades people who have built an amazing kitchen space for our family. Excellent communications meant a smooth running build that included discussions with neighbours. The payment plan was followed to the letter and costs were discussed regularly, there were no nasty surprises at the end. The build ran almost to plan and was only a couple of days over due to a small amount of additional work that could not have been foreseen. All tradesmen were polite, organised, skilled and always left the house as tidy as possible. We are delighted with the end result and would highly recommend them.

by Catherine Baker, Barnet, July 2015

We could say so many fabulous things about each and every person who’s been involved in our project and the great work and lovely spaces we’ve ended up with, it’s honestly hard to know where to start. Probably the best compliment we can pay you all is that we have already passed your number on several times with the highest recommendations and we’ll continue to do so.


It was reassuring that you didn’t blink an eye at undertaking such an extensive build on a small terrace house. Each of the challenges this presented was dealt with cheerfully, professionally and thoughtfully and we are very grateful for the insights your experience brought to the job when we had to revise and tweak things along the way – we definitely ended up with the ‘right’ house for us thanks to your input. The fact that everyone was so friendly, polite, professional, good at their job (and clearing up) made the reality of living on a building site far less stressful than it might otherwise have been.


It meant so much to us that you very quickly understood how we felt about our house and neighbours, that you really got behind what we were hoping to achieve and swiftly got a handle on our likes and dislikes. It felt like a proper partnership working to bring it to completion. You’ve helped us keep the heart and character of the house whilst giving us three new and amazing spaces (and lots of extras). Thank you for appreciating that we were trying to respect the bones of the house rather than following current trends. It’s perfect.


Frankly we’re bemused when people are amazed to find we have such positive things to say about the whole build experience but it only confirms what we’ve suspected all along – that A&R is a pretty exceptional outfit.

by Dawn Duncan, Enfield, November 2013

I cannot begin to tell you what a godsend it is to have found you. Since the very first job you took on in our house, when you brought our kitchen alive again, we knew that we could never match your talents! We had no hesitation in calling you back in. You have always been a source of great advice and inspiration to the point that the entire colour scheme of the house is thanks to you! To be able to leave you with our keys and know that the place is in safe hands is so reassuring and when we come home it’s tidier than when we left it! Transforming rooms is definitely your forte.

by Phil Rapley, Bengeo, April 2001

We have found A and R Design to be exceptional throughout our kitchen extension. They take the time to understand your vision to bring alive your plans, provide useful insight and recommendations based on their experience of what works/doesn’t work, and deliver a great finish. Their people recognize that it is still ‘your home’ and act accordingly i.e. taking their shoes off when required to be in other parts of your home, hovering/cleaning up after them etc. and AandR Design always go the extra mile to ensure you are happy with the end result e.g. cleaning out new cupboards etc.

by Sandra and Neil Taylor, Enfield, July 2014

A MASSIVE thank you for helping out with our recent programme in Enfield. We really couldn’t have got through that job without you and your team of hard workers. You worked your socks off to do that loft and I know that the family really, really appreciated it. The loft looked amazing and is a real credit to the high standard of work your company carries out. The family are absolutely delighted with their new home. Living in a house that is safe for Eric and a sanctuary for Davina and the girls will dramatically help their lives and the part you played in the transformation was integral to its success.

by Lucy Lane, DIY SOS: The Big Build, BBC, November 2011

Our family want to recommend A & R Design because they really do provide a rare service of concept/design/build. While friends struggled to find fittings and fixtures they liked and could afford – we had Allison supporting us with excellent knowledge and tips. At the same time Rob lead his talented team brilliantly with resourceful solutions and a bespoke build.

by Sarah Pengelly, Middlesex, May 2014

Perfect results – painless & professional: A & R Design are responsive, understand what needs to be done, provide clear solutions which are executed in an efficient and collaborative way by skilled and personable workforce in a timely manner. I am delighted with the results of the two projects they have worked on for me.

by Susie Franklin, London, October 2014

As a team Rob and Allison possess a rare combination of ‘practical skills’ and ‘creative vision’, but it is their ‘reliability’ and ‘commitment’ that truly stood out for us. Working with them is genuinely a partnership you can trust.

by Jeremy Edwards, Kensington, January 2012

We would thoroughly recommend A & R Design. A constant level of support, experience and advice was offered every step of the way during our recent kitchen extension. All members of the team were courteous, respectful and clean and tidy at all times. We are delighted, as are all our friends who constantly admire it!

by Mr & Mrs Soutar Grange Park, January 2012

Dave and I were talking last night about how much we totally love the house – it is just like a new home – and he congratulated me on a job well done. I said that actually it was more down to you two than me and how much you helped with the overall design, layout, colours etc. We also said that you were the sort of people had we met on a social setting, we could have become great friends with. However, you remained professional throughout and as business people – we appreciated that and it shouldn’t have been any other way. I honestly could not have wished for a better firm to work with from concept to completion (actually, that’s my business strap line – but it honestly fits A&R Design).

by Lynne, Lynne Evans Events Ltd, July 2013

Thank you so much for all the hard work that produced such stunning results at our London home. We were told you were good but that was an understatement! There were so many extras, the window boxes, the clean windows, the polished brass and doorsteps to name but a few, thank you.

by Mrs Jenny Storm, Salisbury, July 2008